Versand

Shipping Policy

Thank you for choosing our products. This Shipping Policy explains how we process, ship, and deliver your orders. Please read the following information before placing your order.

1. Shipping Destinations

We currently offer shipping to the following European countries and regions:

  • Germany

  • Italy

  • Spain

  • Portugal

  • Austria

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

If your shipping destination is not listed above, please contact us before placing your order. We will be happy to confirm whether delivery is available to your location.

2. Shipping Costs

We currently offer Free Standard Shipping to all of the countries and regions listed above.

The shipping carrier will be selected based on the destination country, warehouse location, and logistics arrangements.

Our commonly used shipping partners include:

  • UPS

  • FedEx

The actual carrier may vary depending on your order and shipping requirements.

3. Order Processing Time

After your payment has been successfully received, we will begin preparing your order for shipment as soon as possible.

Under normal circumstances:

  • Order Processing Time: 3–5 business days

Orders are generally processed and shipped Monday through Friday, excluding public holidays.

During promotional events, peak shopping seasons, or holidays, processing times may be slightly longer.

4. Estimated Delivery Time

For all supported shipping destinations:

  • Order Processing: 3–5 business days

  • Shipping Time: 5–8 business days

  • Shipping Method: Free Standard Shipping

Most orders are delivered within approximately 5–13 business days from order confirmation.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, customs inspections, and local delivery services.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email that includes your tracking number.

You can use the tracking number to monitor the status of your shipment.

Please note:

  • Tracking information may take 48–72 hours to become available after shipment.

  • Tracking updates may be delayed during holidays or periods of high shipping volume.

If your tracking information has not been updated for an extended period, please contact us and we will be happy to assist you.

6. Shipping Delays

Although we make every effort to deliver your order on time, shipping delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions;

  • Natural disasters;

  • Holiday shipping congestion;

  • Carrier transportation delays;

  • Customs inspections;

  • Warehouse or supply chain adjustments;

  • Local delivery disruptions;

  • Other force majeure events.

If your order has not arrived within the estimated delivery period, please contact us and we will assist you in investigating the shipment with the carrier.

7. Order Cancellation and Changes

Before Shipment

If your order has not yet entered the shipping process, you may contact us to request:

  • Order cancellation;

  • Shipping address changes;

  • Recipient information updates;

  • Other order modifications (subject to availability).

We will make reasonable efforts to accommodate your request.

After Shipment

Once your order has been handed over to the shipping carrier, we are generally unable to cancel the order or modify the shipping information.

If a package is refused and returned to our warehouse, any refund may be reduced by the actual shipping costs or return shipping fees incurred, where applicable.

Please carefully verify your recipient name, phone number, and shipping address before submitting your order.

8. Customs Duties and Import Taxes

Import regulations vary by country.

Depending on your local laws and regulations, your order may be subject to customs duties, import taxes, value-added tax (VAT), or customs clearance fees.

Any such charges are assessed by the local customs authorities and are the responsibility of the customer unless otherwise stated.

If you have questions regarding import duties or taxes, we recommend contacting your local customs or tax authority before placing your order.

9. Shipping Issues

Please contact us promptly if you experience any of the following:

  • No tracking updates for an extended period;

  • Unable to locate tracking information;

  • Delivery exceptions or shipping abnormalities;

  • Delivery exceeding the estimated timeframe;

  • Incorrect item received;

  • Product damaged during transit.

To help us resolve your issue more efficiently, please provide:

  • Order number;

  • Recipient's name;

  • Email address used for the order;

  • Tracking number;

  • Photos of the product or supporting documentation (if applicable).

10. Contact Us

If you have any questions regarding shipping, order tracking, delivery status, or other shipping-related matters, please contact us.

Customer Service Email

aa0976791118@gmail.com

We will respond to your inquiry as soon as reasonably possible and do our best to assist you with your shipment.

Thank you for your trust and support.