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Shipping Policy

Thank you for shopping with us. We are committed to providing a reliable and convenient delivery experience. This Shipping Policy explains our delivery areas, shipping methods, processing times, tracking procedures, and other important information related to your order.

Please review this policy before placing your order.

1. Shipping Destinations

We currently offer shipping to the following European countries:

  • Germany

  • Italy

  • Spain

  • Portugal

  • Austria

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

If your country or region is not listed above, please contact our customer service team before placing an order to confirm whether delivery is available.

2. Shipping Method & Cost

We currently offer Free Standard Shipping to supported destinations listed in this policy.

Depending on the destination, inventory availability, and logistics arrangements, orders may be shipped through different carriers, including:

  • UPS

  • FedEx

  • Other reliable local or international delivery partners, where applicable

The specific carrier may vary by order and destination.

3. Order Processing Time

After your order has been successfully submitted and payment has been confirmed, we will begin processing your order.

Processing Time: 3–5 business days

Orders are generally processed Monday through Friday, excluding public holidays.

During promotional events, holidays, or periods of high order volume, processing may take longer than usual.

We appreciate your patience during these periods.

4. Estimated Delivery Time

Our standard delivery schedule is generally as follows:

Order Processing: 3–5 business days
Transit Time: 5–8 business days
Shipping Method: Free Standard Shipping

Under normal circumstances, most orders are expected to arrive within approximately 8–13 business days after the order has been confirmed.

Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, customs procedures, public holidays, and other circumstances beyond our reasonable control.

5. Shipment Tracking

Once your order has been shipped, we will send a shipping confirmation email containing the available tracking information.

You can use the tracking number to check the status of your shipment through the relevant carrier's tracking system.

Please note:

  • Tracking information may take 48–72 hours to become available after shipment.

  • Tracking updates may be delayed during weekends, public holidays, or periods of high shipping volume.

  • Some shipment events may not appear immediately while the package is being transferred between logistics facilities.

If your tracking information has not changed for an extended period, please contact our customer service team for assistance.

6. Delivery Delays

We make reasonable efforts to process and deliver orders within the estimated timeframe. However, delivery delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Public holidays;

  • Carrier delays or congestion;

  • Transportation disruptions;

  • Customs inspections or clearance procedures;

  • Warehouse or fulfillment delays;

  • Supply chain disruptions;

  • Local delivery issues;

  • Other force majeure events.

If your order has not arrived within the expected delivery timeframe, please contact us with your order number and tracking information. We will make reasonable efforts to assist you in checking the shipment status.

7. Order Changes & Cancellation

Before Shipment

If your order has not yet been shipped, please contact us as soon as possible if you would like to:

  • Cancel your order;

  • Correct your shipping address;

  • Update recipient information;

  • Request another order-related change.

We will make reasonable efforts to accommodate requests received before shipment. However, changes cannot be guaranteed once order processing has begun.

After Shipment

Once an order has been handed over to the shipping carrier, we may no longer be able to cancel the shipment or modify the delivery information.

If a package is refused, undeliverable, or returned to our fulfillment facility, any applicable refund may be adjusted for actual shipping or return-related costs where permitted by applicable law.

To help avoid delivery problems, please carefully verify your recipient name, telephone number, and complete shipping address before submitting your order.

8. Customs, Duties & Taxes

Depending on the destination and applicable local regulations, an international shipment may be subject to customs procedures, import duties, VAT, or other taxes and fees.

Where applicable, the recipient may be responsible for:

  • Import duties;

  • Customs clearance fees;

  • VAT or other applicable taxes;

  • Other charges imposed by local authorities.

Any such charges are determined by the relevant local authorities and are generally separate from our standard shipping service.

If you are unsure whether additional import charges may apply to your order, we recommend contacting your local customs or tax authority before placing your order.

9. Shipping Issues & Damaged Packages

Please contact our customer service team as soon as possible if you experience a shipping-related problem, including:

  • Tracking information is unavailable;

  • Tracking information has not been updated for an extended period;

  • The carrier reports a delivery exception;

  • Delivery is significantly delayed;

  • The package appears to be lost;

  • You received an incorrect product;

  • The package or product arrives damaged.

For faster assistance, please provide the following information where available:

  • Order number;

  • Recipient name;

  • Email address used for the order;

  • Tracking number;

  • Description of the issue;

  • Clear photos or videos of the package or product, where applicable.

Providing complete information helps us investigate and resolve shipping issues more efficiently.

10. Undeliverable or Incorrect Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because of an incorrect, incomplete, or invalid address, additional delivery or return costs may apply where permitted by applicable law.

If you notice an error in your shipping information after placing an order, please contact us immediately. We will make reasonable efforts to update the information before the order is shipped.

11. Delivery Confirmation

A shipment may be considered delivered when the carrier's tracking system records the package as delivered to the shipping address provided with the order.

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or other locations where the carrier may have left the package.

You may also contact the carrier directly using the tracking information. If the package still cannot be located, please contact our customer service team and provide your order and tracking details.

12. Contact Us

If you have any questions regarding shipping, delivery times, tracking, order status, or delivery-related issues, please contact our customer service team.

Customer Service Email

mr01000989822@gmail.com

We will review your inquiry and respond as soon as reasonably possible.

Thank you for choosing us. We appreciate your trust and support.