Return & Refund Policy

We want you to feel confident when shopping with us. If you need to return an item, request a refund, or report a product issue, please review the following policy before contacting our customer service team.

1. Return Eligibility & Time Limit

Return or exchange requests must be submitted by email within 7 days from the date you receive your order.

After receiving your request, our customer service team will review the details and, when applicable, provide you with the return address and instructions.

For returns that are not related to product defects, incorrect items, or shipping damage caused by us, the customer is responsible for the return shipping charges.

Once return authorization and instructions have been provided, the package should be shipped back within 7 days.

Returns submitted after the applicable deadline or sent without prior authorization may not be accepted.

2. Items That Cannot Be Returned

For hygiene, safety, and resale reasons, returns or exchanges may be refused when:

• The request is submitted after the applicable return period.

• The product has been used, washed, modified, or damaged after delivery.

• The product is no longer in its original and resalable condition.

• Original packaging, accessories, manuals, or included items are missing.

• The product was damaged because of improper installation, operation, or misuse.

• The return is based solely on personal preference and does not meet the applicable return requirements.

• The returned item does not comply with the conditions of this policy.

If your package arrives damaged, incomplete, or contains the wrong product, please contact us promptly and provide photographs or other relevant evidence.

3. Defective, Damaged, or Incorrect Items

If the product you receive has a manufacturing defect, was damaged during transportation, or is materially different from the product you ordered, please contact us within 7 days of delivery.

After reviewing the information you provide, if the issue is confirmed to be our responsibility, we may offer a replacement or full refund. Where applicable, we will also cover the reasonable return shipping cost.

Details to Provide

To help us handle your request efficiently, please include:

• Full name

• Phone number

• Shipping address

• Email address

• Product name

• Order number

• Detailed description of the problem

• Clear photos or videos of the product, if available

How the Process Works

Step 1 — Contact Us

Send your return or refund request to our customer service email and include the relevant order information.

Step 2 — Request Review

Our team will review your case. If the return is approved, we will provide the appropriate return address and instructions.

Step 3 — Send the Product Back

Package the product carefully and return it according to the instructions provided. We strongly recommend using a trackable shipping service and keeping your shipping receipt until the case has been completed.

Step 4 — Inspection & Resolution

Once we receive the returned product, it will be inspected. After the inspection is completed, we will arrange the approved refund or replacement.

4. Returns Due to Personal Reasons

You may request a return within 7 days after receiving your order if, for example, you ordered the wrong item, selected the wrong option, or simply changed your mind.

For returns that are not caused by a product defect or our error, the customer is responsible for the return shipping costs.

Information Needed

Please provide:

• Full name

• Phone number

• Shipping address

• Email address

• Product name

• Order number

• Reason for requesting the return

Your order number is normally included in your order confirmation email.

Return Steps

1. Contact our customer service team.

2. Provide your order information and reason for the return.

3. Wait for return approval and instructions.

4. Send the item back according to the provided instructions.

5. After the returned item is inspected, the applicable refund will be processed.

Please place your order confirmation or relevant purchase information inside the package whenever possible. This can help us identify your return more efficiently.

Approved refunds will normally be issued through the original payment method. Processing times may vary depending on your bank, card issuer, or payment service provider.

5. Exchanges

We are unable to modify an order after it has been submitted to change the product model, color, size, or other specifications.

If you would like a different product, you may need to return the original item if it qualifies under this policy and then place a new order.

Any exchange request remains subject to the applicable return conditions.

6. Order Cancellation & Order Information Changes

We process confirmed orders as quickly as possible.

Once an order has entered processing, packing, or shipment, we may not be able to accommodate requests to:

• Cancel the order

• Change the selected product

• Change the quantity

• Modify the shipping address

• Change recipient information

If the order has already been shipped, cancellation or return requests will be handled according to the applicable provisions of this policy.

7. Cash on Delivery

For orders placed using Cash on Delivery (COD), payment should be made directly to the delivery courier when the package is delivered.

Please carefully check your recipient name, telephone number, and shipping address before submitting your order to minimize potential delivery problems.

8. Important Return Requirements

Please keep the following points in mind when returning an item:

• Submit your request within the specified return period.

• Obtain approval before sending the product back.

• Use a shipping service with tracking whenever possible.

• Protect the product and its accessories with suitable packaging.

• Return the item in an acceptable condition and with all applicable components.

• Keep your shipping receipt and tracking information until your case is resolved.

• If the returned package is damaged during transportation, retain photographs and relevant shipping documentation.

• Returns that do not meet the applicable requirements may be rejected or may not qualify for a full refund.

All return requests are subject to review and inspection. The final outcome will be determined based on the applicable policy and the condition of the returned product.

9. Contact Customer Service

If you have any questions about an order, return, refund, replacement, or exchange, please contact our customer service team.

Customer Service Email

mr01000989822@gmail.com

We will review your request and respond as soon as reasonably possible. Our customer service team will do its best to assist you with your after-sales request.